• Embedded with work shift calendar connected with the ticketing system for automatic ticket distribution
• Dynamic knowledge-base FAQ, allowing customers to self check purchasing and logistic statuses
• Mixed reply modes for online and offline, allowing flexible control on HR costs.
• Set up multiple departments for customers to select
• CS can redirect tickets to more relevant departments anytime
• CS managers can participate in on-going conversations, or redirect the tickets to other CS when needed, for quality control.
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Handy setup with templates & batch processing
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